Shipping policy

Last updated: [Month, Year]

Thank you for shopping with YolanAuto.
This policy outlines how we process, ship, and deliver your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed on weekends or holidays.

  • If we experience a high volume of orders, processing may be delayed by an additional 1–2 days.

2. Shipping Methods & Delivery Time

We ship using trusted international carriers such as DHL, UPS, FedEx, EMS, or local postal services depending on your region.

Estimated delivery times:

Region Delivery Time
United States 6–12 business days
Europe 6–12 business days
United Kingdom 6–12 business days
Japan / South Korea 4–8 business days
Australia / New Zealand 7–14 business days
Other Regions 7–20 business days

⚠️ These are estimates only. Actual delivery may vary due to customs, weather, or carrier delays.

3. Shipping Fees

Shipping costs are calculated at checkout based on your address and chosen delivery method.

From time to time, we may offer free shipping promotions.

4. Order Tracking

Once your order ships, you will receive an email with:

  • Tracking number

  • Carrier name

  • Tracking link

You can check the latest status on the carrier’s website.
Tracking updates may take 24–48 hours to appear.

5. Customs, Duties & Taxes

International orders may be subject to import duties, VAT, or customs clearance fees.

  • These charges are not included in the product price or shipping fee.

  • Buyers are responsible for any applicable taxes or customs fees required by their country.

  • Delays caused by customs are outside of our control.

6. Lost, Delayed, or Damaged Packages

We are responsible for your order until it reaches the shipping carrier.

Once the package is handed over:

  • Carrier delays or tracking issues are not within our control.

  • If your package is significantly delayed, we will help contact the carrier for investigation.

  • If your package arrives damaged, please take photos immediately and contact us within 48 hours so we can assist.

7. Wrong Address or Undeliverable Packages

Please double-check your shipping details at checkout.

If the package is returned to us due to:

  • Incorrect/insufficient address

  • Recipient unavailable

  • Refusal to accept the package

The buyer is responsible for re-shipping fees.

If you request a refund instead, shipping fees are non-refundable.

8. Pre-Order & Out-of-Stock Items

If your order includes a pre-order item:

  • Your whole order may be shipped together when the item becomes available
    or

  • We can ship items separately upon request (additional fees may apply)

9. Contact Us

If you have any shipping questions, please contact our team:

official@yolanautocarplay.com