Return & Refund Policy
Shop with confidence. If it's not right, we'll make it right.
Returns
We accept returns within 30 days of delivery. To be eligible for a return:
● The item must be unused and in its original packaging.
● Proof of purchase is required (order number or receipt).
● Items marked as final sale are not eligible.
Please contact our support team before returning your item.
Refunds
Once your return is received and inspected:
● We'll notify you via email regarding the status.
● Approved refunds will be processed back to your original payment method within 5–10 business days.
Exchanges
Need a different model or product?
We offer free exchanges within the return window. Just reach out to our team.
Shipping Costs
● Original shipping costs are non-refundable (except in cases of product defects or wrong shipments).
● Customers are responsible for return shipping unless the item is defective or incorrect.
Contact Us
If you have any questions or want to start a return, email us at:
📧 help@yolanautocarplay.com
Business Entity: Shenzhen Bixingzhe Technology Co., Ltd.
Registered Address: 深圳市龙岗区坂田街道岗头社区坂雪岗大道163号几友工坊领航园二层205
Contact Email: official@yolanautocarplay.com
WhatsApp: +86 18118791252
Business Hours: Monday-Saturday 9:00 - 18:00 UTC+8
Brand: YolanAuto. All products are aftermarket car adapters, not official products of any automobile manufacturer.