Model 10 Support
User Manuals
Which vehicles is this device compatible with?
This device is designed for vehicles equipped with factory-wired CarPlay, typically manufactured after 2016. It is not compatible with cars that only support wireless CarPlay or do not have CarPlay at all. If you're unsure about compatibility, please contact the seller before purchase.
The device won't start or doesn't boot into the Android system. What should I do?
1. Make sure the vehicle is powered on.
2. Check that your vehicle supports factory-wired CarPlay and that the device is connected to the correct port.
3. Some vehicles may not provide sufficient power to start the device. In such cases, the indicator light may turn red and flash slowly. If this happens, please use a Y-splitter power cable or contact your seller for assistance.
2. Check that your vehicle supports factory-wired CarPlay and that the device is connected to the correct port.
3. Some vehicles may not provide sufficient power to start the device. In such cases, the indicator light may turn red and flash slowly. If this happens, please use a Y-splitter power cable or contact your seller for assistance.
How do I update the system?
The device supports OTA (Over-the-Air) updates. If you experience issues such as frequent lag, disconnection, or failed connections, please open the built-in update app to check for and install the latest firmware.
We continuously collect reports of occasional or recurring bugs and release updated versions via OTA. You can also help us improve by uploading logs through the built-in feedback feature in the Settings menu.
We continuously collect reports of occasional or recurring bugs and release updated versions via OTA. You can also help us improve by uploading logs through the built-in feedback feature in the Settings menu.
The device gets hot after extended use and starts lagging or crashing. Why?
Due to the high-performance nature of the Qualcomm processor, some heat buildup is expected during long periods of use. We are continuously optimizing the hardware to reduce thermal-related issues.
For best performance—especially in summer—make sure the device is placed in a well-ventilated area. If possible, position it near the car's air conditioning vent to improve heat dissipation.
For best performance—especially in summer—make sure the device is placed in a well-ventilated area. If possible, position it near the car's air conditioning vent to improve heat dissipation.
Some apps are crashing or not working properly. What should I do?
Please ensure you're using the official version of the app. If the issue involves a pre-installed app, try uninstalling it and reinstalling the latest version from the Google Play Store.
Find us here.
WhatsApp Number:+ 86 18118791252
Email:help@yolanautocarplay.com
Have a question about your order or our products? Fill out the form below or email us — we typically respond within 24 hours.